Refund & Return Policy

Return Eligibility

Customers may request a return within 30 days after receiving their order.

Returned items must:

• Be unused and in original condition

• Include original packaging

• Include proof of purchase

Non-Returnable Items

The following items are not eligible for return:

• Final sale items

• Gift cards

• Personalized or customized products

Refund Process

After receiving and inspecting the returned item, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery and provide photos for verification.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.

Contact Information

Support Email: support@aokieni.com